Personal profile
In Korean
이지은 교수(과학기술대학 식품외식산업학과)
Education
o (1996) B.S., Kyungpook National University, Daegu, Korea
o (2001) B.B., Australian International Hotel School, Canberra, Australia
o (2003) M.F.M., Austrailan National University, Canberra, Australia
o (2006) M.S., Purdue University, West Lafayette, USA
o (2010) Ph.D., Purdue University, West Lafayette, USA
o (2001) B.B., Australian International Hotel School, Canberra, Australia
o (2003) M.F.M., Austrailan National University, Canberra, Australia
o (2006) M.S., Purdue University, West Lafayette, USA
o (2010) Ph.D., Purdue University, West Lafayette, USA
Professional Experience
o (2023~Present) Assosiate Professor, Kyungpook National University, Sangju, Korea
o (2020~2023) Assistant Professor, Kyungpook National University, Sangju, Korea
o (2011~2018) Assistant Professor, University of Central Florida, Orlando, USA
o (2010~2011) Visiting Assistant Professor, University of Central Florida, Orlando, USA
o (2020~2023) Assistant Professor, Kyungpook National University, Sangju, Korea
o (2011~2018) Assistant Professor, University of Central Florida, Orlando, USA
o (2010~2011) Visiting Assistant Professor, University of Central Florida, Orlando, USA
Research Interests
Foodservice Management, Hospitality Service Management, Service Management in Continuing Care Retirement Communities (CCRC)
Major Research Achievements
o The effect of restaurant customers' contactless service preference and perceived service safety value on the safety practice adoption and revisit intention during the COVID19 pandemic in South Korea
o Examination of the elderly' behavioral intention toward service technology during the COVID-19 pandemic in South Korea
o The effect of service quality on residents' satisfaction and positive word-of-mouth (WOM) intention in a continuing care retirement community (CCRC)
o Stronger impact of interpersonal aspects of satisfaction vs tangible aspects on sustainable level of resident loyalty in continuing care retirement community (CCRC) - A case study
o The six dimensions of resident satisfaction and their impact on word-of-mouth (WOM) intention in a continuing care retirement community (CCRC): A case study
o Do the physical facilities in restaurants match older Americans preferences?
o Assessment of organizational climate in the restaurant industry
o Call center employees' intent to quit: Examination of job engagement and role clarity
o Diagnostic assessments of service quality in a continuing care retirement community (CCRC): An exploratory study
The role of hospitality service quality in third places for the elderly: An exploratory study
o Relationship marketing investment, relationship quality, and behavioral intention: In the context of the relationship between destination marketing organizations and meeting/convention planners
o Exploring motivational factors for dude-ranch vacations
o Moderating impacts of transaction utility on relationships among price, quality and value
o Employee satisfaction and long-run shareholder returns
o Foodservice design: Assessing the importance of physical features to older consumers
o Does transformational leadership style influence employees' attitudes toward food safety practices?
o Health Inspection Reports as predictors of specific training needs
o Hidden effect of intangible financial information on the market value of hospitality firms in the United States
o Estimating cashflow-at-risk (CFaR): A comparables approach for restaurant firms
o Food safety at fairs & festivals: Vendor knowledge and violations at a reginal festival
o The impact of individual health inspectors on the results of restaurant sanitation inspections: Empirical evidence
o Using health inspection scores to assess risk in food services
o Examination of the elderly' behavioral intention toward service technology during the COVID-19 pandemic in South Korea
o The effect of service quality on residents' satisfaction and positive word-of-mouth (WOM) intention in a continuing care retirement community (CCRC)
o Stronger impact of interpersonal aspects of satisfaction vs tangible aspects on sustainable level of resident loyalty in continuing care retirement community (CCRC) - A case study
o The six dimensions of resident satisfaction and their impact on word-of-mouth (WOM) intention in a continuing care retirement community (CCRC): A case study
o Do the physical facilities in restaurants match older Americans preferences?
o Assessment of organizational climate in the restaurant industry
o Call center employees' intent to quit: Examination of job engagement and role clarity
o Diagnostic assessments of service quality in a continuing care retirement community (CCRC): An exploratory study
The role of hospitality service quality in third places for the elderly: An exploratory study
o Relationship marketing investment, relationship quality, and behavioral intention: In the context of the relationship between destination marketing organizations and meeting/convention planners
o Exploring motivational factors for dude-ranch vacations
o Moderating impacts of transaction utility on relationships among price, quality and value
o Employee satisfaction and long-run shareholder returns
o Foodservice design: Assessing the importance of physical features to older consumers
o Does transformational leadership style influence employees' attitudes toward food safety practices?
o Health Inspection Reports as predictors of specific training needs
o Hidden effect of intangible financial information on the market value of hospitality firms in the United States
o Estimating cashflow-at-risk (CFaR): A comparables approach for restaurant firms
o Food safety at fairs & festivals: Vendor knowledge and violations at a reginal festival
o The impact of individual health inspectors on the results of restaurant sanitation inspections: Empirical evidence
o Using health inspection scores to assess risk in food services
Fingerprint
Dive into the research topics where Ji Eun Lee is active. These topic labels come from the works of this person. Together they form a unique fingerprint.
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Research output
- 5 Article
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Examination of the elderly’ behavioral intention toward service technology during the COVID-19 pandemic in South Korea
Lee, J. E., 2023, In: 관광진흥연구. 11, p. 29Research output: Contribution to journal › Article › peer-review
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The Effects of Restaurant Customers’ Contactless Service Preference and Perceived Service Safety Value on the Safety Practice Adoption and Revisit Intention during the COVID-19 Pandemic in South Korea
Lee, J. E., 2023, In: 호텔리조트연구. 22, p. 279Research output: Contribution to journal › Article › peer-review
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The Effect of Service Quality on Residents’ Satisfaction and Positive Word-of-mouth (WOM) Intention in a Continuing Care Retirement Community (CCRC) - A Case Study in the USA -
Lee, J. E., 2021, In: 호텔리조트연구. 30, p. 213Research output: Contribution to journal › Article › peer-review
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Stronger impact of interpersonal aspects of satisfaction versus tangible aspects on sustainable level of resident loyalty in continuing care retirement community: A case study
Lee, J. E., 1 Nov 2020, In: Sustainability (Switzerland). 12, 21, p. 1-15 15 p., 8756.Research output: Contribution to journal › Article › peer-review
Open Access5 Scopus citations -
The Six Dimensions of Resident Satisfaction and Their Impact on Word-of-Mouth (WOM) Intention in a Continuing Care Retirement Community (CCRC): A Case Study
Ji Eun, L., 2020, In: Asia-Pacific Journal of Business (아태비즈니스연구).Research output: Contribution to journal › Article › peer-review