TY - JOUR
T1 - A business process-oriented method of KM solution design
T2 - A case study of Samsung Electronics
AU - Baloh, Peter
AU - Uthicke, Katharina
AU - Moon, Gyewan
PY - 2008/10
Y1 - 2008/10
N2 - Improving how knowledge is leveraged in organizations for improved business performance is today considered as a major organizational change. Knowledge management (KM) projects are stigmatized as demanding, fuzzy and complex, with questionable outcomes-more than 70% of them do not deliver what they promised. A case of Samsung Electronics mobile branch we present shows how KM projects can be more successful if they are treated as business process-oriented organizational change projects. Both organizations and academia can stand on the shoulders of giants as previous experience and research in that area is rich. Adding the KM flavor to such organizational change is the goal of this case study; the learning outcomes include a six-step KM solution design method, a justification for the business process level of analysis and managerial action, and the need for modest and just-do-it approach when introducing KM-related organizational interventions.
AB - Improving how knowledge is leveraged in organizations for improved business performance is today considered as a major organizational change. Knowledge management (KM) projects are stigmatized as demanding, fuzzy and complex, with questionable outcomes-more than 70% of them do not deliver what they promised. A case of Samsung Electronics mobile branch we present shows how KM projects can be more successful if they are treated as business process-oriented organizational change projects. Both organizations and academia can stand on the shoulders of giants as previous experience and research in that area is rich. Adding the KM flavor to such organizational change is the goal of this case study; the learning outcomes include a six-step KM solution design method, a justification for the business process level of analysis and managerial action, and the need for modest and just-do-it approach when introducing KM-related organizational interventions.
KW - Business process change
KW - Knowledge management solution design
KW - Organizational design
UR - http://www.scopus.com/inward/record.url?scp=49749130812&partnerID=8YFLogxK
U2 - 10.1016/j.ijinfomgt.2008.05.004
DO - 10.1016/j.ijinfomgt.2008.05.004
M3 - Article
AN - SCOPUS:49749130812
SN - 0268-4012
VL - 28
SP - 433
EP - 437
JO - International Journal of Information Management
JF - International Journal of Information Management
IS - 5
ER -