TY - GEN
T1 - A business process oriented method of KM solution design
T2 - 14th Americas Conference on Information Systems, AMCIS 2008
AU - Baloh, Peter
AU - Uthicke, Katharina
AU - Moon, Gyewan
AU - Jaekwon, Choi
PY - 2008
Y1 - 2008
N2 - Building a knowledge management (KM) solution based on a business process oriented methodology requires a transition from the traditional whole company approach to an approach focusing on a certain knowledge intensive business process, which is the core importance for a company. We chose a process dependent method as it provides practically relevant advice for managers who are striving to inject knowledge-leveraging activities inside everyday work activities of their employees. Knowledge only has organizational value when applied in better decision making or improved behavior of employees, thus, KM-related interventions need to have impact directly in value-adding business process. We present how KM projects can be more successful if they are treated as business process oriented organizational change projects. The goal of this article is: 1) to provide a six step method for design of knowledge management solutions, and 2) to show its practical application in the case of Samsung Electronics Anycall Gumi.
AB - Building a knowledge management (KM) solution based on a business process oriented methodology requires a transition from the traditional whole company approach to an approach focusing on a certain knowledge intensive business process, which is the core importance for a company. We chose a process dependent method as it provides practically relevant advice for managers who are striving to inject knowledge-leveraging activities inside everyday work activities of their employees. Knowledge only has organizational value when applied in better decision making or improved behavior of employees, thus, KM-related interventions need to have impact directly in value-adding business process. We present how KM projects can be more successful if they are treated as business process oriented organizational change projects. The goal of this article is: 1) to provide a six step method for design of knowledge management solutions, and 2) to show its practical application in the case of Samsung Electronics Anycall Gumi.
KW - Knowledge management solution design
KW - Knowledge management systems
KW - Organizational change
KW - Organizational design
KW - Samsung
UR - http://www.scopus.com/inward/record.url?scp=84870371096&partnerID=8YFLogxK
M3 - Conference contribution
AN - SCOPUS:84870371096
SN - 9781605609539
T3 - 14th Americas Conference on Information Systems, AMCIS 2008
SP - 1689
EP - 1699
BT - 14th Americas Conference on Information Systems, AMCIS 2008
Y2 - 14 August 2008 through 17 August 2008
ER -