Port Performance Measurement From a Multistakeholder Perspective

This chapter describes the port performance measurement from a multi-stakeholder perspective. It first quantifies the interdependency among port performance measures, and combines the weights and evaluations of qualitative and quantitative measures from multiple stakeholders for overall port performance measurement. It uses the hybrid of a fuzzy logic based evidential reasoning (FER) method, a decision-making trial and evaluation laboratory (DEMATEL) and an analytic network process (ANP) technique to deal with the inherent data uncertainties and the interdependencies among the port performance indicators (PPIs). An analysis of four major container ports in South Korea is conducted to demonstrate the identified PPIs and the synthesis of their evaluations in practice. The finding offers a diagnostic instrument to ports/terminals performance evaluation and/or monitoring to satisfy different requirements of various groups of port stakeholders in a flexible manner.