Success factors for deploying cloud computing

Gary Garrison, Sanghyun Kim, Robin L. Wakefield

Research output: Contribution to journalArticlepeer-review

206 Scopus citations

Abstract

The emergence of cloud computing is transforming the way organizations purchase and manage computing resources, providing a fundamentally different IT model in which a cloud provider might be responsible for a range of IT activities. Trust between client organization and cloud provider is a strong predictor of successful cloud deployment. Cloud computing is organized into three standard service models, Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS). Since cloud computing is generally characterized as an IT service, the ability of the client organization to integrate and utilize the vendor's services determines the extent IT benefits are likely to be achieved. Trust develops through communication, procurement, and transactional activities, culminating in the IT manager's perception that the vendor is trustworthy, reliable, evenhanded, and working in the best interests of the client.

Original languageEnglish
Pages (from-to)62-68
Number of pages7
JournalCommunications of the ACM
Volume55
Issue number9
DOIs
StatePublished - Sep 2012

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