Usability evaluation of Korean e-Government portal

Seongil Lee, Joo Eun Cho

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

17 Scopus citations

Abstract

This paper reports the results of an evaluative study of the Korean eGovernment portal from the usability perspectives, using a common set of performance metrics from user participation. For fourteen civil affairs service sites, 51 participants performed usability tests and post-test interviews. The results showed that even though the e-Government services are fairly attainable, it takes too many steps and long time for users to complete the given tasks. The overall success rate to complete the tasks on e-Government was 0.69 and it took more than 4 minutes and 12 page navigations on average to complete simple transactions. A strong digital divide could be observed in the use of eGovernment services in that the users with different vocations and ages resulted in difference in perceived usability and actual performance. Results suggest that not only are there wide variations in the usability for the services provided, but that significant work still needs to be undertaken in order to make the services of the e-Government more usable, particularly for the older users.

Original languageEnglish
Title of host publicationUniversal Access in Human-Computer Interaction
Subtitle of host publicationApplications and Services - 4th Int. Conference on Universal Access in Human-Computer Interaction, UAHCI 2007. Held as Part of HCI Int. 2007 Proc.
PublisherSpringer Verlag
Pages64-72
Number of pages9
EditionPART 3
ISBN (Print)9783540732822
DOIs
StatePublished - 2007
Event4th International Conference on Universal Access in Human-Computer Interaction, UAHCI 2007 - Beijing, China
Duration: 22 Jul 200727 Jul 2007

Publication series

NameLecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
NumberPART 3
Volume4556 LNCS
ISSN (Print)0302-9743
ISSN (Electronic)1611-3349

Conference

Conference4th International Conference on Universal Access in Human-Computer Interaction, UAHCI 2007
Country/TerritoryChina
CityBeijing
Period22/07/0727/07/07

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